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You are here: My Home > Policies & Publications

Policies & Publications

Please find our policies, reports & leaflets below:

Policies

Anti-social behaviour policy and procedure

CCTV policy and procedure

Child/Young Persons Protection policy and procedures

Complaints, Compliments and Comments

Dealing with nuisance and anti-social behaviour

Repairs Service - Service Standards

Resident Involvement policy

Resident Involvement strategy

Service Standards and Customer Charter

Service Standards Refurbishment Programme

Tenants Handbook March 2012

Sheltered and extra care housing support policy

Tenancy agreements

  1. Assured non shorthold (non affordable) Oct 11
  2. Assured shorthold (non affordable) Oct 11
  3. Assured non shorthold (affordable) Oct 11

 

 

Reports

Annual Report 2011

 

Leaflets

A charter for housing association applicants and residents (TSA) A focus on antisocial behaviour leaflet

Adult abuse leaflet

Are you suffering from Domastic Abuse?

Being a resident panel member

Care & Repair - Wakefield

Community alarm leaflet

Cost of running a home

Gas Safety inspection leaflet 

Get involved booklet

Handy Person service 

How to pay your rent flyer

Mystery shopping leaflet

Our guide to moving out

Racial Harassment

Tenant training scheme

Tenancy support leaflet

Your guide to rent arrears

Working together in your community (TARA booklet)

Your Tenancy Agreement explained

 

 

 

 

 

 

 

 



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Having trouble paying my rent
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Underoccupancy or bedroom taxHow many bedrooms can I get housing benefit forBedroom Tax - Your optionsBedroom Tax calculatorUniversal CreditBenefits CapPersonal Independence Payment (PIP)
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Our Performance Upcoming Events Latest magazine You Said........We Did
New Build Programme expenditure over £500
Resident Involvement How To Get Involved Panel Fund Requests Performance Panel Website Review Group Disability Focus Group Training Opportunities Our Community Development Work Useful Involvement Links Tenant Participation Advisory Service South Kirkby 'Lockies' Project Thurnscoe Community Activities
Tenant Board MembersResidents' PanelsArmchair PanelEstate Walkabouts and Resident InspectorsSpotlight DaysChevin Life MagazineMystery Shopping ProjectLocal Events, Conferences and Away DaysCommunity Groups and TARAs
Community Driving ProjectsChevin Skillsbuild Construction Training