• My Area
• Register for on-line services
• Log in to my account
• Pay my rent
  • Having trouble paying my ...
• View my rent account
  • Your rent statement expla...
• Email my housing officer
• Report a repair
• Get involved application
• Census 2010
• Policies & Publications
• Refurbishment of my home
• Decent Homes
• My tenancy
• Want to move home
  • Transfer Application Form

Policies & Publications

Please find our policies, reports & leaflets below:

Policies

Anti-social behaviour policy and procedure

CCTV policy and procedure

Child/Young Persons Protection policy and procedures

Complaints, Compliments and Comments

Dealing with nuisance and anti-social behaviour

Domestic violence policy

Resident Involvement policy

Resident Involvement strategy

Service Standards and Customer Charter

Service Standards Refurbishment Programme

Tenants Handbook 2009

Reports

Annual Report 2009

Annual Review of Resident Involvement 2008/09

Leaflets

A charter for housing association applicants and residents (TSA) A focus on antisocial behaviour leaflet

Adult abuse leaflet

Being a resident panel member

Care & Repair - Wakefield

Community alarm leaflet

Cost of running a home

Gas Safety inspection leaflet 

Get involved booklet

Handy Person service 

How to pay your rent flyer

Mystery shopping leaflet

Our guide to moving out

Racial harassment leaflet

Tenant training scheme

Tenancy support leaflet

Your guide to rent arrears

Who we are and what we do leaflet

Working with communities leaflet

Your Tenancy Agreement explained