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Complaints, Comments and Compliments

Chevin Housing Association aims to deliver a high quality and fair service to all of our customers and to respond quickly and effectively to problems that are reported to us.

We operate a complaints policy because we believe that our service should be of the highest quality and if things go wrong, you should have a right to have your problem assessed by senior staff who will respond directly to you. We will accept complaints from any customer who uses our services and we use our complaints policy to learn from our mistakes and to improve our service delivery. If you would like a copy of our Complaints policy, please contact a member of our Customer Contact Team on 0300 555 5561.

Click here to view Our Complaints leaflet and our Complaints, Comments and Compliments Policy. However, in the first instance, please always discuss the problem with your local housing or repairs officer. They will do their best to help.

Name: *
Address: *
Postcode: *
Telephone Number: *
Email Address: *
Please give details about your complaint/comment/compliment: *
Have you given feedback about this issue before? *
If Yes, who did you contact and when did you contact them?
When is the best time for us to contact you?

Additional information

You do not have to complete the following section of the form. However, your answers will help us to monitor whether we are providing improving services to all of our customers. All of the information that you provide will be kept in strict confidence in accordance with the Data Protection Act 1998 and the information will only be used by Chevin Housing Association and those partners directly involved in providing housing management and services to you.

Gender: Male Female
Transgender is defined as an individual who lives, or wants to live, full time in the gender opposite to that they were assigned at birth Do you identify as transgender?: Yes No
Date of Birth: (dd/mm/yyyy)

Ethnicity - I would describe myself as:

White
White British	White Irish	Gypsy or Irish Traveller
Any Other White Background
Mixed Race
White & Black British	White & Black Caribbean
White & Black African	White & Asian
White & Asian British	Any other Mixed Background
Asian or Asian British
Asian British	Indian	Pakistani
Bangladeshi	Any other Asian Background
Black or Black British
Black British	Caribbean	African
Any other Black Background
Chinese or other Ethnic Group
Chinese British	Chinese	Any Other
Other...
If you have ticked 'Other' please state how you describe yourself:

My religion is:

Christian (including Church of England, Catholic, Protestant and all other Christian denominations)
Buddhist	Hindu	Jewish
Muslim	Sikh	None
Any other religion (please specify):

Disability:

Section One of the Disability Discrimination Act defines disability as a physical or mental impairment, which has a substantial and long-term adverse effect on the ability to carry out normal day-to-day activities.

Using the above definition, do you consider yourself to have a disability?

Yes No

If yes, please give details:

My sexual orientation is:

Bisexual	Gay man	Gay woman / lesbian
Heterosexual / straight	Other	Prefer not to say

Thank you for providing this information

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