Complaints, Comments and Compliments
Chevin Housing Association aims to deliver a high quality and fair service to all of our customers and to respond quickly and effectively to problems that are reported to us.
We operate a complaints policy because we believe that our service should be of the highest quality and if things go wrong, you should have a right to have your problem assessed by senior staff who will respond directly to you. We will accept complaints from any customer who uses our services and we use our complaints policy to learn from our mistakes and to improve our service delivery. If you would like a copy of our Complaints policy, please contact a member of our Customer Contact Team on 0300 555 5561.
Click here to view Our Complaints leaflet and our Complaints, Comments and Compliments Policy. However, in the first instance, please always discuss the problem with your local housing or repairs officer. They will do their best to help.