You Said........We Did
Below is our latest 'you said.....we did' article that explains what happens to residents ideas and suggestions. Chevin welcomes all types of feedback, whether the service you have received has been excellent, average or not so good we need to know about it as this is the the only way we can learn and improve.
On this page you will find details of the types of comments that residents have made recently and what we did as a result of those comments.....
This image details the types if comments those residents recently suggested. They are as follows.
Question: My emails are not getting through to Chevin.
Answer: Introduced new email system monitoring system that filters out junk emails.
Question: Some of Chevins correspondence is difficult to understand.
Answer: Reminded staff to communicate without jargon and use plain English.
Question: Some calls to Chevin's out of hour's repairs service are not answered very quickly.
Answer: Set stricter guidelines for call answering with our out of hour's contractors.
Question: Some contractors and staff don't wear name badges that are easy to read.
Answer: Provided all staff and trades people with easy to read name and ID badges.
Question: The information about refurbishment on Chevin's website is not very comprehensive.
Answer: Updated and improved the refurbishment section on our website.
