You Said........We Did
Chevin welcomes all types of feedback, whether the service you have received has been excellent, average or not so good we need to know about it as this is the the only way we can learn and improve.
Over the last few months we have been continuing to listen to your comments and suggestions for improving services. Some of your suggestions and the actions we took are listed below:
YOU SAID..... | WE DID..... |
You wanted us to brighten up the homepage of the Chevin website | Members of the website review group approved a new design for the homepage, which includes colourful tabs and a new font style |
You wanted us to create a pets policy and a scooter policy for residents living at our extra care schemes | Residents from three extra care schemes in Doncaster, Rotherham and Barnsley met with staff to discuss and approve new policies |
You wanted residents to be involved in the ‘call-back' process for assessing satisfaction with repairs | Residents have been trained by staff in the customer contact centre to make calls, ask questions and record response to the repairs satisfaction survey |
You wanted us to involve residents in the inspection process for empty properties | Staff from the maintenance team have worked closely with resident panel members to design a procedure for resident involvement with the ‘void' process for empty properties - this includes visiting the property before and after maintenance works and ‘signing off' the property as acceptable to re-let |
