You Said........We Did
Chevin welcomes all types of feedback, whether the service you have received has been excellent, average or not so good we need to know about it as this is the the only way we can learn and improve.
On this page you will find some of the comments and suggestions made by the Website Review Group and what we did with them.
From feedback provided via our latest mystery shopping project and from residents who phoned our customer contact centre we have also made extensive reformatting changes to the signposting section of the website.
Item No. | Issue Raised | Action | Timescale | Completed? |
1 | Examples of past mystery shopping assignments to be added to the mystery shopping section to demonstrate what mystery shopping is in terms of Chevin's work | Helen Wood to obtain some examples from Gill Green and add to the mystery shopping page | End of April 2011 | Completed by Gill Green June 2011 |
2 | Update the performance panel introduction | Helen Wood to ask George Walker for an updated introduction | End of April 2011 | Completed by Kevin Nash April 2011 |
3 | Add results of the first performance panel review | Helen Wood to speak with Claire Godolphin about adding results of the first review | End of April 2011 | Completed by Claire Godolphin May 2011 |
4 | Link on the TARA page to the ‘who is your neighbour' website does not work | Link removed as the website is no longer in existence | End of March 2011 | Completed by Helen Wood April 2011 |
5 | Some photographs look staged, are out of date and some have been ‘stretched' to fit the page | Helen Wood to update photographs throughout the get involved section with new ones. Photographs to be added to the get involved homepage and Andrew Garrard will investigate costs of having ‘rolling' photographs for some pages | End of April 2011 | New photographs added and will be changed more often by Helen Wood. July 2011 New rotating images now included by Andrew Garrard May 2011 |
6 | Add the link to pages such as TPAS, TSA etc part of the actual log so people can click directly on to that as well as the written link | Link to be added to the logo by Andrew Garrard | End of April 2011 | Completed by Andrew Garrard July 2011 |
7 | Same introduction and picture style used on all pages of the get involved section | Consider altering format of pages on the get involved section | End of May 2011 | Staff agreed to keep the current page format and design so that all pages on the website have the same corporate image |
8 | A link to the Housemark website would be useful | Helen Wood to add a link to the Housemark website | End of April 2011 | Completed by Helen Wood April 2011 |
9 | Copies of resident panel agendas and papers could be added | Helen Wood to discuss with resident panel members | End of April 2011 | Copies of agendas added - completed by Helen Wood April 2011 |
10 | Information about consumer panels needs adding | Helen Wood to add an explanation to the estates walkabouts and consumer panels section | End of April 2011 | Completed by Helen Wood April 2011 |
11 | Another link to the ‘need advice' section could be added | Helen Wood to discuss with Ken Graham for clarification of where this could be added | End of April 2011 | Group and staff agreed that the link on the top bar is satisfactory. |
12 | Information about TARAs isn't up to date | Helen Wood to check and update the information | End of April 2011 | Completed by Helen Wood April 2011 |
13 | Make the log-in area bigger | Helen Wood to discuss with Tony Clarke for clarification | End of April 2011 | Completed by Andrew Garrard April 2011 |
14 | Google Earth link could be added | Link already available but needs an explanation to accompany it of how to use - Helen Wood and Andrew Garrard to complete | End to April 2011 | Group and staff decided to leave the current explanation |
15 | Link for contact numbers comes after the locations and opening hours of offices when it needs to be the other way round | Helen Wood to speak with Paula Littleboy to change the order of this page | End of April 2011 | Completed by Paula Littleboy April 2011 |
16 | A link to more general housing news would be useful for residents | Helen Wood to add a link to the ‘Inside Housing' website | End of April 2011 | Completed by Helen Wood April 2011 |
17 | As much local information as possible needs to be added to the website | Local information already available on the ‘my area' section, Andrew Garrard to re-name this section to highlight this | End of March 2011 | Completed by Andrew Garrard March 2011 |
18 | Add a page about work with younger people | Helen Wood to speak with Debbie Colclough and design a page about the IMPRINT group | End of May 2011 | Completed by Helen Wood April 2011 |
19 | Newsletter article about the website group and their first meeting | Helen Wood to ensure an article is included in the next edition of the newsletter | End of June 2011 | Completed by Helen Wood May 2011 - included in the summer newsletter |
20 | Consider setting up a portal for website review group members | Andrew Garrard to investigate | End of May 2011 | Completed by Andrew Garrard June 2011 |
