How are we doing
We measure how well we are doing in key areas of our services against agreed targets. Our targets are usually based upon what the best social landlords are achieving and we also have to monitor our performance against the Tenant Services Authority (TSA) standards. In our latest resident satisfaction survey, you told us that our repairs service, the quality of your home and dealing with anti-social behaviour (ASB) were the most important areas of our service to you, so we have highlighted those areas here.
There is more information about our performance in the leaflet 'Your Views' along with our 2012 Annual Report and our booklet 'Local Offers and Your Service Standards Explained'.