Our aims and objectives

Our values and beliefs

These values reflect our role as a landlord, investor in the community and as an employer.

We believe:

Tenants want to live in an environment that is safe and secure.

All our customers deserve the highest quality of service.

In listening to and understanding the communities in which we work.

Our aims are better realised through partnership working.

In a working environment which supports and develops staff.

In being open, fair and honest.

Key Aims

1. To provide and develop good quality homes in sustainable communities

2. To improve services through involving customers

3. To deliver value for money in everything we do

4. To operate in a fair, open and accountable manner

5. To be a well governed, well managed organisation and an employer of

choice.

Our Aims and Objectives

We aim: -

1.	To provide and develop good quality homes in sustainable communities
	By:	Improving and maintaining our stock to decent home standards as a minimum Providing quality housing for identified need Developing in areas where people want to live Innovative design Improving the sustainability of our homes Reducing our carbon footprint Supporting and encouraging balanced, diverse communities. Promoting community development Providing support packages to vulnerable tenants to enable them to live within the wider community Tackling social and economic exclusion Engendering respect throughout communities
2.	To improve services through involving customers
	By:	Championing the involvement of tenants in monitoring, developing and improving services Developing a culture of continuous improvement Continuing to develop a better understanding of our customers and developing a range of services which respond to the varying needs Improving accessibility to our services
3.	To deliver value for money in everything we do
	By:	Developing a culture of value for money across the Group Developing a programme of value for money reviews Improving our understanding of costs and value Maximising potential efficiencies through partnership working
4.	To operate in a fair, open and accountable manner
	By:	Target setting, monitoring, evaluating and acting on equality and diversity in our operations and services Providing open access to information on our policies, plans and service standards Providing information on our targets, timescales and performance Promoting equality and recognising the diversity of the communities in which we work
5.	To be a well governed, well managed organisation and an employer of choice
	By:	Having clear responsibilities and accountabilities Involving residents in the management of the Group Training and developing staff, board members and residents Having a learning and supportive culture Ensuring effective communication structures Providing a competitive employment package Reducing our carbon emissions