What we expect from our Staff
Tenants, residents, the public and other colleagues are entitled to expect the highest standards of conduct from our staff.
The aim of this Code is to lay down guidelines, which assist in maintaining the conduct, values and purpose of Chevin Housing Association.
We expect our staff:
- To be enthusiastic, caring, understanding and committed to the work of the Group
- To be innovative and involved in the work of the Group, encouraging ideas and solutions that are directed towards its aims
- To discuss issues with their line manager and provide practical solutions to problems
- To work with managers to resolve problems, especially in the event of a disagreement, efforts should be made by both parties to restore relationships
- To be courteous and polite towards other colleagues
- To deal with all customers (internal and external) in a professional, efficient and helpful manner
- To support other colleagues if and when the need arises
- To have a polite attitude and commitment towards their own work
- To portray a professional image when in the position of representing any member of the Group at meetings, functions and conferences etc
- To behave in a rational, non-aggressive, non-threatening manner and display efforts to resolve interpersonal conflict
- To understand and appreciate the roles and responsibilities of the line manager and endeavour to work constructively to support the relationship
- To ensure the proper use of funds and resources
- To declare any relationship of any business trading for profit with the Group
- Not to receive any additional payment other than that which is stated in the contract of employment
- To carry out duties in line with the Group's Equality & Diversity Framework
