What we expect from our Staff

Tenants, residents, the public and other colleagues are entitled to expect the highest standards of conduct from our staff.

The aim of this Code is to lay down guidelines, which assist in maintaining the conduct, values and purpose of Chevin Housing Association.

We expect our staff:

To be enthusiastic, caring, understanding and committed to the work of the Group
To be innovative and involved in the work of the Group, encouraging ideas and solutions that are directed towards its aims
To discuss issues with their line manager and provide practical solutions to problems
To work with managers to resolve problems, especially in the event of a disagreement, efforts should be made by both parties to restore relationships
To be courteous and polite towards other colleagues
To deal with all customers (internal and external) in a professional, efficient and helpful manner
To support other colleagues if and when the need arises
To have a polite attitude and commitment towards their own work
To portray a professional image when in the position of representing any member of the Group at meetings, functions and conferences etc
To behave in a rational, non-aggressive, non-threatening manner and display efforts to resolve interpersonal conflict
To understand and appreciate the roles and responsibilities of the line manager and endeavour to work constructively to support the relationship
To ensure the proper use of funds and resources
To declare any relationship of any business trading for profit with the Group
Not to receive any additional payment other than that which is stated in the contract of employment
To carry out duties in line with the Group's Equality & Diversity Framework