How to Complain
Chevin Housing Group aims to deliver a high quality and fair service to all of our customers and to respond quickly and effectively to problems that are reported to us.
We operate a complaints policy because we believe that our service should be of the highest quality and if things go wrong, you should have a right to have your problem assessed by senior staff who will respond directly to you. We will accept complaints from any customer who uses our services and we use our complaints policy to learn from our mistakes and to improve our service delivery. If you would like a copy of our Complaints policy, please contact a member of our Customer Services team on 0845 270 1088.
Our Complaints leaflet outlines our official complaints procedure. However, in the first instance, please always discuss the problem with your local housing or repairs officer. They will do their best to help.
